Ability to lead and manage a team of a minimum of 10-15 staff on average
To be able to supervise, train, coach & motivate the team
Good interpersonal skills
& good communication skills in English, BM & Chinese
Attractive basic salary with over riding commission
Required skill(s): Advanced excel Kuwait Phone Number List skill, Advance power point skill
Must be energetic, positive minded and good team player
Applicants should be Malaysian citizens or hold relevant residence status
Responsibilities:
To undertake daily management activities of a team of inbound agents
Supervise, train, coach & motivate the team to achieve KPI
To constantly monitor
& manage performance of the Algeria Phone Number List individuals & team
To initiate changes to manage adherence to work schedule, standard operation procedure
To contribute overall quality i.e. coaching, transaction monitoring, process improvements, etc.
