Note that conversational AI is the technology behind chatbots and voice assistants, but is not synonymous with either. So you can use messaging services, website chatbots, voice-based assistants, etc. and use conversational styles to automate conversations. Artificial intelligence has advanced to the point where it can imitate human conversation with great accuracy. They use natural language processing (NLP) to drive these human-like conversations.
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It helps AI understand speech, text and South Africa Telegram Data intent, decipher different languages and react like humans. What else, you ask? Some conversational AI technologies are advanced enough to even understand context and personalize conversations. But what is the purpose of conversational AI? The main purpose of conversational AI is to automate conversations and customer interactions to provide accurate, 24/7 support. However, this is not the only use of conversational AI technology. Businesses use this technology for a variety of purposes. Want to know what they are.
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Keep reading because I’ll tell you in the next section. Featured Related Content: The Future of Artificial Intelligence in Digital Marketing How to Create Brazil Phone Number List Your Own Chatbot How Can Businesses Use Conversational AI Platforms? Conversational AI has many business applications for customer acquisition and retention. It helps you provide your customers with a better experience and resolve their issues quickly and efficiently.