We held a new meeting of our personal development and leadership club and on this occasion. We focus on conversational intelligence. For the occasion we have francesc selva, a specialist in training for companies in the field of conversational intelligence and management skills. In the competitive environment in which we operate today. Conversations go beyond a simple exchange of information and have important consequences in the achievement of results and the well-being of people, both personally and professionally.
During the session we learn from
Francesc the 5 golden rules based on conversational intelligence and neuroscience that help us approach our daily conversations in the most effective way. The interactions we have in our daily lives with other people, such Australia WhatsApp Number List as other people’s conversations, influence our work, our satisfaction or our motivation. For this reason, to generate a healthy conversation, not only the results matter. But it is crucial to generate trust, commitment and help us broaden our perspective, which will lead us to make better decisions . Conversational intelligence is the ability that people have to make healthy conversations happen both individually and in the company.
For this we must understand
How our brain works, which is made up of different neuronal structures. One of the most important is the reptilian, which is activate when the system is under threat. This, the most primitive, is prepare to respond automatically: that is, it is only prepar to run, fight or Brazil Whatsapp Number stay. This can be activate when the interlocutor feels threaten. When he does not have confidence. When it affects his ego or he believes that his ideas are being attack or he believes what is being said to him is unfair and the brain detects it as a threat. Another structure is the amygdala and its function is to activate the reptilian system if it detects a risk.
